It may be possible to modify your order before it is shipped; however, the exact conditions depend on the specific circumstances. Please contact us via the contact form , and we will do our best to accommodate your modification requests and find a suitable solution.

If you have created a customer account, you can view your orders after logging in. If you do not have a customer account, you can find the details in your order confirmation.

We typically ship orders within 1-4 business days. During peak periods such as holidays or promotional offers, processing times may be longer. In case of significant backlogs, we will inform you via email, on this website, or on social media.

After receiving your order, you have 14 days to decide whether you wish to keep the items. If you wish to return your entire order or individual items for any reason, please contact us via the contact form .

Further details on the procedure can be found in our Return Policy.

We currently ship within Germany, to all European countries (EU and non-EU), the USA, Canada, Australia and New Zealand.

Is your country not on the list? Feel free to contact us via the contact form and we will try to find a solution.

All orders over €50 qualify for free shipping !

For orders under €50, we charge a standard shipping rate, regardless of the items ordered.

Shipping costs within Germany: €4.99

Shipping costs within the EU: €7.99

Shipping costs to non-EU countries: €8.99

Since many factors outside our control can affect shipping times, we can only provide an average estimate of shipping times.

Within Germany: 1-3 working days.

Within Europe: 2-6 working days.

Other countries: 5-14 working days.

We ship with DHL; further shipping details can be found on the company website.

We do not currently offer an express shipping option.

Stellar Ella is a young, female-run small business based in Northern Germany with the goal of offering all sorts of essentials that make student life more fun, manageable, and better organized. From matching stationery to unique, self-designed everyday companions, we offer affordable ideas to brighten up your daily routines – so you can stay motivated on your journey to achieving your dreams.

You can find more information about the ideas behind Stellar Ella on our About page .

Do you have any further questions that aren't answered here? Then please write to us using the contact form and we will take care of your request as soon as possible.